Service Detail

Process

What does that involve?

Tired of dealing with endless bug reports or slowness? Unsure if a problem has been fixed, or if the latest version addresses the issues? Our active maintenance approach takes that off your plate with systematic issue tracking, proactive analysis, and targeted resolution.

System Health Assessment

Current State Analysis
Evaluation of your Opcenter Execution system performance and stability.
Issue Inventory
Document all existing problems, performance bottlenecks, and user complaints.
Priority Classification
Categorize issues by business impact, frequency, and resolution urgency.

Version & Update Analysis

Version Impact Assessment
Analyze the latest Opcenter Execution updates to identify what's been fixed, what remains unresolved, and what can be deployed as a field fix.
Change Documentation
Map system changes and their specific impact on your configuration and customizations.
Upgrade Planning
Provide clear recommendations on which updates address your specific issues.

Targeted Issue Escalation

Contact Identification
Ensure issues reach the right Siemens support teams and technical specialists.
Issue Documentation
Prepare reports with system details, logs, and reproduction steps.
Escalation Management
Manage communication with Siemens support to ensure proper priority and follow-through.

Root Cause Analysis & Troubleshooting

Deep System Investigation
Analyze your Opcenter configuration, customizations, and integration points.
Performance Diagnostics
Identify system bottlenecks, memory issues, and database performance problems.
Solution Development
Develop actionable recommendations to resolve issues and prevent recurrence.

System Optimization & Implementation

Configuration Tuning
Collaborate with your process engineers, production managers, and IT team to map out workflows.
Fix Implementation
Apply Siemens patches and enhance patches to fit the custom environment and configuration changes.
Validation Testing
Verify that implemented solutions resolve issues without creating new problems.

Ongoing Monitoring & Support

Proactive Monitoring
Establish system health monitoring with automated alerts for potential issues.
Progress Tracking
Continuous follow-up on all reported issues until complete resolution.
Preventive Maintenance
Regular system maintenance to prevent issues before they impact production.

What You’ll Get

Deliverables & Outcome

A well-maintained Opcenter Execution MES system that keeps your operations running seamlessly. With our active maintenance support, you'll reduce downtime, eliminate confusion about system issues, and stay ahead of potential problems before they impact production.

System Health & Issue Analysis Package

Complete assessment report of current Opcenter Execution system health and performance metrics.

Issue inventory with priority classification and business impact analysis.

Version comparison analysis showing which updates address your specific problems.

Detailed escalation plan with proper Siemens support contacts and communication protocol.

Optimized & Stable Opcenter Execution System

Resolved system issues with documented solutions and implemented fixes.
Performance-optimized Opcenter configuration reducing bottlenecks and improving response times.
Successfully applied patches and updates addressing your specific operational challenges.
Validated system improvements with before/after performance comparisons.

Ongoing Maintenance Framework

Proactive monitoring setup with automated alerts for potential system issues.
Established maintenance schedule with preventive care protocols and regular health checks.
Continuous support protocol ensuring rapid response to future issues and Siemens escalations.

Optimization & Maintenance